Help

This is the help page of instructions for placing an order online.

Your order is important to us and even though we have automated the ordering process, you will still receive the same friendly and personal service we are known for. You may also place your order by phone, fax or email. If you have any questions, please contact us and we will be happy to help you place your order.

We sell both retail and wholesale products on this website. Our birch bowls are sold to anyone. Other products are only available to resellers, but may be purchased through retailers who carry Kootenay Spoons products. See the retailers list for an outlet near you.

• Pricing. Shipping and handling is based on order total. Since the actual cost of shipping to the United States and Canada is different, our prices are different for US and Canadian customers. Prices for US orders are in US dollars and prices for Canadian orders are in Canadian dollars.

• Payment. When we receive your order we will contact you to make payment arrangements. All orders must be paid before shipment. We accept checks, Visa and Mastercard.

• Shipping. We do our own customs clearance for U.S. orders. In the summer we ship to the U.S. once a week, and in the winter months every two weeks, generally on Tuesday or Wednesday. Please have your orders in by the previous Thursday for the next week's shipment.

• Christmas schedule. During the Christmas season we close our shop and office at the end of the Friday previous to Christmas day. We are back to work the Monday following New Year's Day. To ensure delivery for the Christmas rush, you should order no later than the 7th of December (as we cannot guarantee that the shipping companies will get the product to our customers in the same timely fashion as they normally do).

Resellers

We know your time is valuable and have designed this site so you can get the job done quickly and easily. Here are the steps you will need to follow:

• Registration. If you are not already a registered merchant, please register now. The process is easy, with a minimum of information required, and will make it faster for you to place future orders. If you are not registered you will not be able to see our wholesale prices or place an order, but you will still be able to browse our catalog.

  After registration you may change your account details at any time (login required first).

• Login. If you are already registered and you wish to place an order, please log in. You will not be able to view prices or place an order without first logging in.

  Please note that the login process uses cookies and will not work if you do not accept them. Your privacy is still assured. We only use cookies to save your product selections and do not store any private identifying information in them.